Akiri

Support

We read every message and usually reply within two working days.

Contact us

Email hello@akiri.app. Tell us what you were doing, what you expected, and what happened; a screenshot helps. For anything about your data, say so in the subject line and we will answer within 30 days, as our Privacy Policy promises.

Your account

• Forgot your password: on the sign-in screen, tap Forgot password? and follow the email we send.
• Download your data: in the app, open Settings → Privacy → Download my data.
• Delete your account: Settings → Privacy → Delete account. This removes your workspaces, material and history for good.

Subscriptions

• Bought on iPhone or iPad: manage or cancel in your device's Settings → your name → Subscriptions. Apple handles refunds for App Store purchases.
• Bought on the web: open Plans in the app and choose Manage subscription.
• The Finals Pass is a single payment and does not renew.

Sharing progress with a parent

Settings → Family creates a private link to a page showing your exam countdown and this week's study, never your chats, answers or notes. You can turn the link off at any time, and a parent can stop the weekly email with one click.

More

Common questions are answered on the home page.

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