Privacy Policy
Akiri is operated by Akiri Technologies Group LLC, a Wyoming limited liability company registered at 30 N Gould St, Ste R, Sheridan, WY 82801, United States. We are the party responsible for the personal information described here — the "responsible party" under South Africa's POPIA and the "controller" under the GDPR and UK GDPR.
Questions, requests, or complaints: hello@akiri.app.
Akiri builds a study companion that learns from the course material you give it. This page explains what we collect, who it reaches, why, how long we keep it, and how you stay in control of it.
1. What we collect
Account information. Your name or username, your email address, and a unique user ID — created when you sign up, or supplied by Google or Apple if you use "Continue with Google" or "Sign in with Apple".
Your course material and study content. Documents, notes and links you upload; files you import from Google Drive if you connect it; the messages you send in Study Sessions and to the Study Coach; and the flashcards, practice tests, lessons and results generated from them.
Audio and images, only when you use the related feature. Microphone audio for hands-free voice chat and transcription; camera captures and photo-library images you attach to a Study Session. Akiri never reaches these without you actively choosing the feature.
Product analytics, only if you turn them on. Which screens you reached and which steps you completed — never the text of anything you wrote or uploaded. This is off until you switch it on in Settings → Privacy, and your IP address is discarded rather than recorded.
Crash and performance data. When the app fails, a scrubbed error report tied to your account ID so we can fix it.
Push token, if you allow notifications.
A parent or guardian's email address, only if you create a parent link and they choose to receive the weekly note. They confirm by email before anything is sent, and one click stops it. A parent link shows exams, days left, and this week's study activity — and predicted marks only if you switch that on. It never shows your chats, your answers or your uploads.
Payment records. Which plan you hold and when it renews. Card details never reach us — Apple and Stripe handle payment on their own systems.
2. Who receives it
We do not sell your data, we do not use it for advertising, and we do not track you across other apps or websites. We do use service providers, and these are all of them:
| Who | What they receive | Why |
|---|---|---|
| OpenAI | the material and messages needed to answer, plus audio for transcription | generating answers, lessons, practice questions, embeddings |
| Anthropic | the material and messages needed to answer | generating answers and lessons |
| ElevenLabs | lesson text | turning lessons into speech |
| Amazon Web Services | uploaded files (S3); outbound email (SES) | storage and email delivery |
| Apple | purchase and subscription state | billing on iOS |
| Stripe | your email and payment details you enter with them | billing on the web |
| your sign-in identity; files you choose to import from Drive; push delivery on Android | sign-in, import, notifications | |
| Sentry | scrubbed crash and performance reports with your account ID | fixing faults |
| PostHog | product analytics events, if you turned them on; and visits to akiri.app | understanding where the product loses people |
| Hetzner | everything stored, at rest | running the service |
Our AI providers process your material to produce the result you asked for. We do not permit them to train their models on your content, beyond whatever each provider's own terms require of us.
3. Where it goes
Akiri is operated from the United States and most of the providers above are in the United States or the European Union. If you are in South Africa, the EU or the UK, your personal information is transferred outside your country. We rely on the contractual protections in each provider's data-processing terms, and on POPIA §72 for transfers out of South Africa. Ask us and we will tell you which mechanism covers a given provider.
4. Why we are allowed to (legal basis)
- To run the account and deliver the service you asked for — performance of a contract.
- To keep the service secure, fix faults and prevent abuse — our legitimate interests.
- Product analytics, the parent's weekly note, and the camera, microphone, photo and notification permissions — your consent, which you can withdraw at any time without losing anything else.
- Keeping billing and tax records — legal obligation.
Under POPIA the equivalent grounds are §11(1)(a) consent, (b) contract performance and (f) legitimate interests.
5. How long we keep it
Your account and its contents stay while your account is active, so your study history stays available to you. When you delete your account, everything — courses, documents, Study Sessions, flashcards, practice history — is removed immediately and cannot be recovered.
Crash reports are kept 90 days. Product analytics events are kept 12 months. Billing records are kept for as long as tax law requires us to. Backups roll off within 30 days.
6. Cookies and similar technologies
The app sets no advertising or tracking identifiers.
akiri.app, our website, can use PostHog to count visits and understand how people move through the page, and that stores an identifier in your browser’s local storage — but only if you allow it. We ask on your first visit; until you say yes, the analytics script is not loaded at all, so nothing is stored and nothing is sent. You can change your mind at any time from the Cookies & analytics link at the foot of our home page, or by clearing site data for akiri.app.
7. Children
Akiri is intended for students aged 13 and older. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has given us data, email hello@akiri.app and we will delete it. If you are under the age at which you can consent for yourself where you live, a parent or guardian should agree to these terms with you.
8. Your rights
Wherever you are, you can access, export, correct or delete your data. In-app deletion (Me → Privacy → Delete Account) and in-app export are the fastest routes; email hello@akiri.app and we will do it for you.
If you are in the EU or UK you also have the right to object to or restrict processing, to withdraw consent, and to complain to your supervisory authority. If you are in South Africa you may object under POPIA §11(3), request correction under §24, and complain to the Information Regulator (enquiries@inforegulator.org.za).
We answer requests within 30 days.
9. Security
Traffic is encrypted in transit. Access to production data is limited to people who need it to run the service. We will tell you and the relevant regulator about a breach affecting your personal information as the law requires — within 72 hours under the GDPR, and as soon as reasonably possible under POPIA §22.
10. Changes
We will update this page when what we do changes, and change the date at the top. If a change matters to you, we will flag it in the app before it takes effect.